About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.

The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

Silverchair is a remote-first organization with Silverchairians living and working in over ten countries supporting our clients and operations throughout the globe.

DEI Statement

At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.

Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.

Learn more about our commitment to diversity, equity, and inclusion at Silverchair.

Overview

The Implementation Specialist is primarily responsible for the seamless implementation of new sites for ScholarOne Manuscripts, the premier submission and peer review system for academic publishers, while fostering strong, collaborative relationships with clients and colleagues and ensuring the highest level of client satisfaction.

What You Will be Doing

· Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations

· Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals

· Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams

· Provide expert advisory services and define best practices to customers and other implementation consultants

· Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams

· Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success

· Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

Required experience

· Proven ScholarOne Manuscripts application knowledge and experience strongly preferred

· Strong project management experience, including managing multiple projects at a time with strict attention to detail and minimal supervision and defining, documenting, and managing projects while working with multiple teams that may have differing priorities and working/cultural practices

· Background and/or knowledge of academic publishing

· Experience in delivering solutions based on customer needs

· Natural relationship builder who is reliable and acts with integrity and maturity

· Excellent verbal and written communications skills

· Self-motivated and able to thrive in a results-driven environment

· Strong time management, organizational and interpersonal skills with excellent customer service skills

· Ability to learn new technologies and apply them to evolving business needs

· Microsoft Office, Google Apps, and Salesforce. Experience with XML and APIs preferred.

Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodation for qualified individuals with disabilities in the application and hiring process.

Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.

No agencies please.

Salary Range: $75,000-90,000