About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.

The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

Silverchair is a remote-first organization with Silverchairians living and working in over ten countries supporting our clients and operations throughout the globe.

DEI Statement

At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.

Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.

Learn more about our commitment to diversity, equity, and inclusion at Silverchair.

Overview

The Systems Administrator maintains and optimizes our IT infrastructure to ensure reliable, secure, and high-performing systems. This role provides critical technical support that enables the organization to operate efficiently while maintaining robust security standards.

Essential Responsibilities

Infrastructure Management

• Maintain system reliability and security through patch management and software/OS updates.

• Administer and monitor virtual servers to ensure optimal performance and rapid issue resolution

• Manage virtual network appliances and firewalls to maintain a stable and secure network environment

• Configure and maintain monitoring tools to proactively identify performance and security issues

• Analyze system performance trends and recommend capacity planning and optimization strategies

Security & Data Protection

• Implement and enforce security policies including access controls, firewall configurations, and endpoint protection

• Configure and manage backup and disaster recovery solutions to ensure business continuity

• Monitor security events and respond to potential threats

User Support & Collaboration

• Provide technical support to end-users, troubleshooting hardware and software issues

• Collaborate with vendors and service providers to resolve technical challenges and procure necessary resources

• Maintain comprehensive documentation of IT systems, configurations, and procedures

AI Integration & Innovation

• Maintain current knowledge of AI tools and ethical applications in academic publishing and scholarly communications

• Apply prompt engineering skills to leverage AI tools effectively for workflow automation and efficiency gains

• Exercise sound judgment in determining appropriate use cases for AI assistance

• Ensure compliance with organizational AI usage policies and data protection requirements

Required Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)

• Minimum 2 years of hands-on systems administration experience

Technical Skills

• Proficiency with Windows and Linux/Unix operating system administration

• Experience with virtualization technologies (Azure & AWS VMs)

• Strong understanding of network protocols, services, and security best practices

• Knowledge of cloud platforms (AWS & Azure)

• Expertise in troubleshooting complex technical issues

Professional Skills

• Excellent problem-solving and analytical abilities

• Strong communication skills with both technical and non-technical audiences

• Customer service orientation with a focus on user enablement

Preferred Qualifications

• Industry certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, or similar credentials

• Experience with Infrastructure as Code (IaC) tools and automation frameworks

Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.

No agencies please.