About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams build, maintain, and innovate platforms across the publishing lifecycle, facilitating submission, peer review, hosting, dissemination, and impact measurement.

The Silverchair Platform hosts critical research content from such prestigious publishers as Oxford University Press, the American Medical Association, and McGraw-Hill, comprising more than 12 million articles and 97k books. ScholarOne Manuscripts is the world's leading scholarly workflow management platform, processing over 3 million manuscripts annually for 9,000+ journal sites and serving 1.1 million monthly active users. ScholarOne Conferences streamlines the academic conference lifecycle for 135+ conferences annually, supporting scholarly publishers and associations worldwide.

Silverchair is a remote-first organization with Silverchairians living and working in over ten countries, supporting our clients and operations throughout the globe.

Overview:

The Software Quality Assurance Engineer uses analytical methods to test and assure the quality of our web applications. SQA engineers prepare testing and reporting documentation throughout the software development life cycle and demonstrate a deep knowledge of software quality assurance methodology and tools. This position works with team members to ensure developed functionality is fit for purpose and meets client requirements. As part of an agile team, the SQA engineer reviews customer requirements, design and functional specifications, and prepares test documentation.

Essential Functions:

• Develop expertise in the features/product areas owned by your team and use that expertise to advocate on behalf of the customer/end user and for overall quality. This involves working closely with project teams to review requirements/design for testability and develop a test approach
• Perform functional testing and regression testing of application features, with a focus on writing detailed feedback/bugs for effective defect resolution
• Develop and maintain automated tests using a commercial test automation suite
• Use JIRA to log and track application defects, verify that the corresponding defect fixes perform correctly and ensure that any other features impacted by the code change are regression tested
• Participate in continuous improvement of testing processes and procedures by analyzing reported bugs and then assessing test coverage and project execution around these areas
• Perform additional tasks as needed to meet the needs of the team and department, and to support Silverchair's business needs
• Demonstrate proficiency in leveraging Artificial Intelligence tools and technologies to enhance workflow efficiency, automate repetitive tasks, and/or derive actionable insights.
• AI Utilization
  • Maintain AI literacy and understanding of ethical AI applications in academic publishing and scholarly communications
  • Demonstrate basic prompt engineering skills for effective AI tool utilization
  • Exercise judgment in determining when AI assistance is and is not appropriate for tasks
  • Ensure compliance with Silverchair's AI usage policies and data protection requirements
  • Collaborate effectively with AI tools while maintaining human oversight and professional standards
  • Utilize AI-powered test generation tools to create comprehensive test cases and scenarios for software validation.
  • Design and implement automated testing workflows that incorporate AI tools for efficient test execution and reporting.
  • Identify and detect hallucinations in AI-generated code to ensure accuracy and reliability of automated outputs.
  • Establish quality metrics for AI outputs to measure performance, accuracy, and effectiveness of AI-assisted testing processes.
  • Apply human judgment to evaluate and validate AI-generated test results, ensuring proper interpretation and decision-making.

Required Skills:

Qualified candidates will have excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and effective intra- and inter-group communications. Strong candidates will have the ability to motivate people, instill accountability, and achieve results. Impeccable organizational and time management skills are necessary, and successful SQA engineers have the ability to learn and adapt quickly in a dynamic environment that is team-oriented and fast-paced.

Desired Experience:

• Bachelor’s Degree with at least 2+ years of experience, lesser degrees must be accompanied by additional equivalent software testing experience
  • Degrees in a related technical discipline or Software testing certifications are preferred
• Experience building and executing automated tests using commercial automation tools
• Experience testing responsive websites on Android and iOS devices
• Demonstrated skills writing Transact-SQL to effectively create and modify test data and verify results within databases, particularly Microsoft SQL Server
• An understanding of XML and JSON
• Have worked on complex functional testing projects that require a deep understanding of the application logic and dependencies
• Have worked on publicly released software
• Solid understanding of object-oriented programming and automation testing using .NET, SQL, SML and Selenium
• Experience with Agile development methodologies such as Scrum
• Expertise with Selenium and/or JMeter

DEI Statement

At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact.

Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us.

Learn more about our commitment to diversity, equity, and inclusion at Silverchair.

Disclaimer: At this time, we cannot sponsor a new applicant for employment authorization for this position.

No agencies please.