About Silverchair

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams develop, build, and host websites, online products, and digital libraries for prestigious publishers, including the American Medical Association, MIT Press, and Oxford University Press.

Overview

The Lead Implementation Consultant is primarily responsible for overseeing the seamless implementation of new sites for ScholarOne Manuscripts, the premier submission and peer review system for academic publishers, while fostering strong, collaborative relationships with clients and colleagues and ensuring the highest level of client satisfaction.

What You Will be Doing

• Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations
• Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals
• Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams
• Provide expert advisory services and define best practices to customers and other implementation consultants
• Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams
• Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success
• Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

Required experience

• Proven ScholarOne Manuscripts application knowledge and experience
• Strong project management experience, including managing multiple projects at a time with strict attention to detail and minimal supervision and defining, documenting, and managing projects while working with multiple teams that may have differing priorities and working/cultural practices
• Background and/or knowledge of academic publishing
• Experience in delivering solutions based on customer needs
• Natural relationship builder who is reliable and acts with integrity and maturity
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Strong time management, organizational and interpersonal skills with excellent customer service skills
• Ability to learn new technologies and apply them to evolving business needs
• Microsoft Office, Google Apps, and Salesforce. Experience with XML and APIs preferred.

Silverchair is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are dedicated to ensuring a fair and inclusive hiring process for all candidates.

We encourage applications from individuals of all backgrounds and experiences and are committed to providing reasonable accommodations for qualified individuals with disabilities in the application and hiring process.